Terra Vista Receives 2018 Customer Experience Award from Pinnacle Quality Insight
Terra Vista of Oakbrook Terrace is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2018 Customer Experience AwardTM. Qualifying for the award in the category of Culinary/Food Service and overall Safety & Security. Terra Vista displays a continued dedication to providing Best in Class senior healthcare services.
Throughout its history of serving the community, Terra Vista has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2017, a sampling of Terra Vista’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Terra Vista in specific categories.
Every month, Terra Vista has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Terra Vista has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
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